Rental maintenance, fixed together.

No. Tenants and landlords are invited by their property manager and use RentalFix WA free of charge.

Tradie plans are $119 for 6 months or $199 for 12 months. Property manager plans for 1-10 properties are $199 for 6 months or $299 for 12 months; plans for 11-50 properties are $399 for 6 months or $649 for 12 months. Property managers with more than 50 properties can contact us for custom pricing. Tenants and landlords use the platform free when invited. Plans are prepaid, do not automatically renew, and the total is shown in the app before payment.

Subscriptions are prepaid for a 6- or 12-month term and do not automatically renew. You can choose not to renew at any time; access to paid features continues until the current term expires. If you do not renew, access to paid features is blocked when the term ends. For a paid subscription, including a manual renewal, submit a cancellation and refund request in the app within 14 days of payment. An admin reviews the request and, if approved, processes a refund of the amount paid through Stripe. Subscriptions activated entirely with a 100% discount voucher are not eligible for this refund request. Access remains active while your request is reviewed; when Stripe confirms an approved refund, access for that refunded subscription term ends. You may subscribe again to restore access. After 14 days, subscription payments are generally non-refundable, except where required by law or if we materially reduce or discontinue a core paid service. In that case, you may cancel and receive a pro-rata refund for the unused portion of your current term. Nothing in this policy excludes or limits rights or remedies that cannot be excluded under Australian Consumer Law. For help, email [email protected].

Tenants, property managers, landlords and tradies receive real-time push notifications for relevant maintenance updates, including requests, quotes, approvals, assignments and job progress.

Yes. Tradies can see a job's distance from their current location and open driving directions to the job.

RentalFix WA is built for Western Australia, starting with the Perth metropolitan area, Peel and surrounding regions.

Requests are classified as Emergency, Urgent or Standard. Emergencies such as gas leaks, major water leaks or electrical safety issues are flagged instantly to the property manager and matched tradies in real time.

Yes. Tenants can attach up to 10 JPEG, PNG, MP4 or MOV files (100 MB total) to every request.

New property managers and tradies enter a 6-digit code from their email to activate their account. Codes expire after 10 minutes. Open Confirm email from Sign in to return later or resend a code; wait one minute between requests and use only the latest code. After 5 incorrect attempts, request a new code. Check your spam folder if the email has not arrived. Tenant and landlord invitation codes already confirm access to their invited email address. Existing active accounts do not need to confirm again. SMS verification is not currently required.

Updates appear in Alerts while you are signed in. Allow notifications on your device to receive push alerts when the app is in the background.

Open the repair's request conversation so the tenant, property manager and assigned tradie can discuss it together. For general property questions, tenants can use Message PM in the Property tab; property managers can choose Message tenant from Properties. Property conversations are private to the currently linked tenant and manager. Replacement tenants or managers do not inherit previous conversations.

A tenant can edit a request's description or withdraw it while it is a draft or submitted. Once a manager starts reviewing it, contact them through the request conversation. Request history is retained. Delete account deactivates access while preserving records for service history.

You cannot leave while a tradie has an assigned or in-progress job. Contact your property manager to resolve the job first. Active requests without a job are closed when you leave.

You can edit its description or withdraw it while it is a draft or submitted. Once your manager starts reviewing it, contact them through the request conversation.

A property manager opens a property, adds the tenant or landlord's name and email, then sends an invitation code. They register with the same email address and code.

The property manager and assigned tradie can cancel an unstarted job within 24 hours after quote acceptance. They must enter a reason; the other party and tenant are notified.

The annual property-manager plan is selected from the active property-count tier on the account. Review the current plan and total before paying in the app.

The job board shows requests that match the tradie's trade category, licence eligibility and the property manager’s quote settings.

A tradie can cancel an unstarted assigned job within 24 hours after quote acceptance. Enter a reason so the property manager and tenant know what happened.

For a job assigned from an approved quote, open the request and find Send invoice to below Job. It shows the invoice recipient and any contact or billing details confirmed by the property manager. Tap the email to open your email app, attach your invoice and include the job reference. RentalFix does not upload or send the invoice for you. If no invoice contact is shown, ask the property manager in the request conversation. You will be notified if they change the invoice destination.

Tradies can choose a prepaid 6- or 12-month subscription. Plans do not automatically renew; check Profile → Subscription in the app for your expiry date and renew manually to keep access.

Ask your property manager to link your account to the property using the email address you registered with.

Yes. Leaving removes only that property link. Ask the property manager to link you again if you need access later.